Meet The Mechanic...
Well qualified ASE Master Certified Technician with over ten years of experience in a fast-paced, high-volume dealership – Specialized in automotive repair at Denver Automotive & Diesel College, Denver Colorado, graduated in 2000. Self motivated, hard working, reliable, and productive; proven ability to deliver high quality work with excellent customer satisfaction. Excellent Leadership abilities as well as proven sales skills. I am the owner of Civic Imports LLC, a repair facility, specializing in Honda service and sales. I provide the community with dealership service with a much lower price. Areas of strength include:
● Drivability/Engine Performance ● Brake Systems
● Manual Drive Train & Axles ● Engine Repair
● Electrical/Electronic Systems ● Heat/Air Systems
● Automatic Transmissions/Transaxle ● Suspension & Steering
· Maintain an excellent customer satisfaction rate with virtually zero comebacks. Interface professionally and communicate easily with customers, service writers and co-workers; known for integrity and honesty in all customer dealings.
· Able to locate required bulletins and warranty information and respond to customers’ telephone inquiries on technical problems.
· Produce an average of over 70 flat rate hours weekly performing automotive diagnostic analysis, repair and maintenance, build and inspect power door lock motors for various automobiles.
· Accurately assess problems and needs and provide adequate information and advice for customer decision-making.
· Able to handle all office management responsibilities including staffing and scheduling for employees; ordering/maintaining supplies; acting as a liaison between customers and mechanic staff resolving any communication/billing confusions.
· Currently have dealers license and regularly attend auctions, buying and selling cars for over four years.
Used Car Technician and Certified Honda Technician
Ralph Honda Greece, NY 2007-2010
Licensed used car dealer
Licensed automotive repair shop operator
Licensed NYS automotive inspector
Holtz House of Vehicles (Honda, Acura, Mazda, Pontiac)—Henrietta, NY 2000 to 2007